Return Policy

Last updated: August 20th, 2026

At Glow Diggity, we want you to love your order and enjoy every bit of the glow. If something isn’t right, we’ll do our best to help make it right.

Please review the policy below before requesting a return or refund.

Return Window

Eligible items may be returned within 30 days of delivery. An extended return window of 45 days is offered for orders placed between December 1st and January 15th.

To qualify for a return:

• items must be unused
• in new condition
• in original packaging
• with all included accessories or components

Glow Diggity reserves the right to deny returns that do not meet these conditions.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

• used items
• items missing original packaging or components
• clearance or final sale items
• customized or print-on-demand products
• products showing signs of wear, misuse, modification, or damage after delivery
  

Certain products may have additional supplier-specific return restrictions.

Return Shipping

Customers are responsible for return shipping costs unless:

• the item arrived damaged
  
• the wrong item was received due to our error

We recommend using a trackable shipping method for returns. Glow Diggity is not responsible for return packages lost in transit.

Damaged or Defective Items

If your order arrives damaged, defective, or not functioning properly, please contact us as soon as possible and within 30 days of delivery at:

contact@glowdiggity.com

Please include:

• your order number
• a description of the issue
• clear photos or videos showing the problem

Depending on supplier policies and product availability, customers may be eligible for:

• a replacement
• a refund
• or another resolution option determined on a case-by-case basis

In many cases, customers may choose between a replacement or refund when permitted by the supplier.

Refund Process

Once your return is received and inspected, we’ll notify you regarding approval or denial of your refund.

If approved:

• refunds will be issued to the original payment method within 10 business days
• a 10% restocking fee will be deducted from the refund for eligible returns - no restocking fee will be charged for items that arrive damaged, defective, incorrect, or are returned due to an error on our part
• processing times may vary depending on your payment provider or bank

Original shipping charges are generally non-refundable unless the return is due to our error.

Order Cancellations

Orders may only be canceled withing 15 minutes after placed.

Because many orders are fulfilled quickly through third-party suppliers, we cannot guarantee cancellation requests after an order has been submitted.

Shipping Delays

Shipping delays alone do not automatically qualify an order for refund.

If your shipment appears significantly delayed (generally more than 15 business days after shipment), please contact us and we’ll work with you to investigate the issue.

Incorrect Addresses

Customers are responsible for entering accurate shipping information at checkout.

Glow Diggity is not responsible for packages delayed, lost, or returned due to incorrect address information provided by the customer.

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

We are committed to resolving legitimate concerns fairly and quickly whenever possible.

Fraudulent or abusive chargebacks may be disputed with supporting shipment, tracking, and communication records.

Remember: We will always do our best to help you!

Questions or Concerns?

Glow Diggity

Kitazzy LLC DBA Glow Diggity

contact@glowdiggity.com

(442) FUN-GLOW

(442) 386-4569